Refunds & cancellations

Last updated: 9 September 2026

We want you to be happy with what you bought. If you are not, we will refund you. No arguments, no forms.

Our refund promise

If you are not satisfied with a pack, email us within 7 days of your purchase and we will refund the full amount. You do not need to give a reason.

How to request a refund

Email hello@edukokids.com from the address you used at checkout, with the payment ID from your receipt, and the word "refund". That is all we need.

How long it takes

We approve refund requests within one working day. Once approved, the refund is processed through Razorpay to the original payment method. Banks typically credit it within 5 to 7 working days, though it can occasionally take longer depending on your bank.

Cancellations

Because our products are delivered instantly, there is no window between ordering and delivery in which to cancel. If you ordered by mistake, treat it as a refund request — email us and we will return your money.

Failed payments and duplicate charges

If money left your account but you did not receive your download, or you were charged twice, email us straight away with the payment reference. Duplicate charges are refunded in full without needing to use the 7-day window.

Limits

We may decline a refund where there is clear evidence the material has been redistributed or resold in breach of our terms. In practice this is rare and we give people the benefit of the doubt.

Contact

Abhishek Kumar (Sole Proprietor)
House / Street
Ranchi, Jharkhand 834001
India
hello@edukokids.com · +91 XXXXX XXXXX